Q&A With Cary Brabander, Flavorseal's Outside Technical Support Manager

Flavorseal is committed to helping our customers move their business forward, and the Flavorseal Outside Technical Support Team is a big part of that commitment. The team is on the front lines with our customers every day, whether as a part of the initial consultation process when choosing the proper food packaging, or as part of ongoing support to make sure the materials perform properly. Today we are speaking with Cary Brabander, Flavorseal’s Outside Technical Support Manger, about this valuable service we offer.

Q: What type of processor do you find gets the most benefit from Flavorseal’s Technical Support Team?

CB: We know that a lot of the smaller users or processors don’t necessarily have the maintenance staff to really troubleshoot their equipment and make the proper adjustments that will allow them to maximize the efficiencies of their operation - especially when it comes to roll stock film. Our expertise with the different types of film and the many different types of machines can help them fill that gap. This is true for the larger processors as well.

Q: What have Flavorseal’s customers found to be the greatest benefit of the Outside Technical Support Team?

CB: I think most of our customers look at the Tech Support Team as a safety net. If they are having issues, they have someone to call. Whether it is a product issue or a machine issue, we can help them take the guesswork out of it and get them back in production a lot faster and a lot more efficiently than they’ve previously experienced.

Q: Can you talk a little about speed of response?

CB: We do respond very fast. I have been on a plane within hours and in a customer’s facility the same day to help them get through their issues. We also have other technical support people positioned in the major areas where our customers are located, so we always have people in the field who can respond, either with a phone call or possibly a visit if deemed necessary. And we respond this way whether it’s an existing customer using our product or a potential customer testing out our films for the first time.

Q: We’ve talked about emergency response. Is the Tech Support Team involved in helping customers avoid those emergency issues?

CB: Absolutely! From a technical side, we regularly contact either a production manager or someone in the maintenance department who is directly involved with the day-to-day production, just to make sure that all their needs are taken care of. And we always follow up with them to see if they need any more assistance from us. It’s all part of keeping open communication with the customer both before and after the sale is made.

How can Flavorseal assist you with your food packaging or equipment needs? Fill out our contact us form, or call 1-866-769-1500.